Services Offerings
Warm Welcome
Seamless guest reception at the airport departure area.
Personalized welcome by a Service Officer with a name placard.
Baggage assistance and travel document check facilitated by a dedicated porter.
Proceed to check-in counters after entering the terminal.
Professional Assistance
Assistance with the check-in process to expedite your journey.
Guided VIP Security Check and Immigration procedures, as applicable.
Special assistance to the lounge for added comfort and relaxation.
Golf cart transfer to your boarding gate (subject to availability and gate location).
Ensure the secure collection of your belongings after security checks or a lounge visit.
Service completion
Guarantee a safe and smooth boarding process at the designated gate.
Swiftly collect instant service feedback to enhance your experience.
Provide a farewell at the designated boarding gate, ensuring a pleasant departure.
Share service completion information with your service associate or booking representative, as needed.
International Departure
Making your journey memorable from the moment you arrive
Warm welcome by the officer at the curbside /car drop off zone by the Service Officer; | |||
Exclusively assigned officer as one point of contact. | |||
Assistance from curbside/car drop off zone till the boarding gate. | |||
Dedicated porter for baggage assistance (maximum 03 pieces per guest) from curbside till check-in counters. | |||
Dedicated golf cart for gate transfer (subject to the availability and location of the aerobridge/boarding gate). | |||
Guidance with airline and airport related processes. | |||
Access to departure lounge | |||
Arrangement of personal shopper, on request (Where available) | |||
Cancellation benefits upto 50% of refund within 24 hours of service time | |||
One time waiver of re-scheduling charges (if any); | |||
Arrangement of cityside transport (available on request and at an additonal charges) |
Domestic Departure
Arrive with Elegance, Depart with Confidence.
Warm welcome by the officer at the curbside /car drop off zone | |||
Exclusive assigned officer as one point of contact. | |||
Assistance from Curbside/car drop off zone till the boarding gate. | |||
Dedicated Porter for baggage assistance (Maximum 03 pieces per guest) from curbside till check-in counters. | |||
Dedicated Golf cart for gate transfer (subject to the availability and location of the Aerobridge/Boarding gate). | |||
Guidance with Airline and Airport related processes. | |||
Access to Departure Lounge | |||
Cancellation benefits upto 50% of refund within 24 hours of service time | |||
One Time waiver of re-scheduling charges (if any); | |||
Arrangement of Cityside Transport (Available on request and at an additonal charges); |